Third-party administrators (TPAs) know the pain all too well: juggling client requests, donor details, collection site coordination, lab paperwork, separate invoices, and compliance requirements. Manual processes slow everything down, introduce errors, and frustrate clients and donors alike.
Veriport Lab Orders eliminates that friction. This powerful new feature lets you place electronic drug test orders directly inside the Veriport platform, connecting you to a growing network of laboratories and thousands of collection sites across the U.S. (starting with Quest Diagnostics and CRL designed for easy expansion).
From client and donor selection to real-time pricing, secure payment, and automatic invoicing, everything happens in one seamless, compliant workflow.
Why Lab Orders Changes Everything for TPAs
Traditional drug testing coordination often involves phone calls, faxes, paper chain-of-custody forms (CCFs), manual data entry, and chasing multiple invoices from labs and collectors. Lab Orders replaces all of that with speed, accuracy, and transparency:
- Nationwide collection network — Search and select from thousands of convenient sites supporting urine and oral fluid testing.
- Electronic ordering — Instant transmission to the lab and collection site. No handwriting errors, lost forms, or delays.
- Competitive, transparent pricing — See bundled lab + collection fees upfront at rates negotiated specifically for TPAs.
- Built-in payment & invoicing — Pay securely with your saved credit card at order time. Veriport automatically generates invoices for each order.
- Full compliance support — Easily toggle between regulated (DOT-compliant) and non-regulated tests with proper chain-of-custody handling.
- Native integration — Works directly with your existing clients, donors, random selection tools, and MRO results in Veriport for complete visibility and audit trails.
Whether you’re managing pre-employment, random, post-accident, return-to-duty, or follow-up testing, Lab Orders fits naturally into your daily workflow.
How Lab Orders Works (Simple 5-Step Process)
- Select Client & Donor Choose from your active clients and quickly search or add the donor. All relevant details auto-populate for accuracy and speed.
- Choose Test Type Select regulated or non-regulated, urine or oral fluid, and the specific panel (5-panel, 10-panel, expanded opiates, etc.).
- Find a Collection Site Enter the donor’s ZIP code or city. Browse nearby sites by distance, hours of operation, and capabilities. Pick the most convenient option.
- Review Pricing See a clear, itemized breakdown of lab fees, collection fees, and total cost — all at competitive TPA rates.
- Place the Order Confirm and pay. The order transmits electronically, and Veriport instantly creates the paperwork required for the donor to present at the collection site.
The entire process takes less than a minute. Every order is tracked in your Veriport dashboard for easy status checks, results retrieval, and complete audit history.
Real Benefits You’ll Notice Immediately
For TPAs:
- Dramatically reduced administrative time
- Fewer rejected tests and collection errors
- Simplified billing — no more chasing separate lab or collector invoices
- Stronger client relationships through faster, more professional service
- Centralized data for better reporting and program management
- Search across multiple networks and labs simultaneously and find the best value for the test
For Your Clients:
- Faster turnaround from order to results
- Find collection sites closest to them to reduce travel time for their employees
- Professional experience that reflects well on their safety program
For Donors:
- Easy-to-find nearby collection sites
- Less paperwork and hassle
- Quicker path to test completion
Getting Started with Lab Orders
Lab Orders is available to Veriport TPA users. If you don’t see it in your dashboard yet, contact Veriport support to have it enabled.
Quick setup tips:
- Go to Settings > Manage Payment Methods and add your preferred credit card for seamless checkout.
- Explore the dedicated Lab Orders section in the TPA Knowledge Base (support.veriport.ca) for detailed, step-by-step guides, including:
- Setting Up Your Account for Lab Orders and Payment Processing
- Accessing the Lab Orders Feature in Veriport
- Selecting Clients and Related Donors for Lab Orders
- Choosing Test Types
- Searching and Selecting Collection Sites
- And more (8 articles total in the Lab Orders category)
Built for the Future
Lab Orders was designed with a future-proof architecture. As more laboratories join the network, you’ll gain even more options without changing how you work. It also complements other Veriport capabilities like random selection generation, client management, and MRO result workflows.
Ready to Streamline Your Operations?
Log in to your Veriport account and try Lab Orders on your next test request. Experience the difference of true end-to-end electronic ordering, payment, and invoicing – all in one place.
Have questions or need help getting started? Reach out to our support team. We’re here to make your TPA operations faster, more accurate, and more profitable.
